Reviews
What Clients Say
Discover what makes The Maples a special place to call home. Read heartfelt testimonials from residents and their families about our compassionate care, welcoming atmosphere and dedicated team who go above and beyond to ensure comfort, dignity and happiness.
The Maples have an excellent standard of care, that you don't always see in other places. They supported my dad through a very difficult time with his illness, and their level of care saved his life.
The Maples building does not look 'top-notch', but the welcome they gave us and the homely feeling was. I needn't have worried about leaving Mum; she had a great time. When I picked Mum up, she looked as if she had been on holiday and had even put on some weight. Mum was sad to leave and has not stopped enthusing about The Maples since. She told me the staff looked after her extremely well, and they were kind and affectionate towards her. She said nothing was too much trouble for them. She enjoyed the food and loved the daily entertainment, especially the music man. She even said she would like to go back for another holiday! Whilst I was away, my daughter visited a few times and was always made welcome. She informed me that Mum looked clean and smart each time she visited and witnessed her enjoying her food. I would therefore like to thank the staff from the bottom of my heart. I cannot recommend this home enough
My wife died in the home in September 2021. The manager and staff were excellent owing to my wife's condition. They all did their jobs in looking after my lovely wife. I miss her so much. I know how hard the staff and manager worked
My aunt was very nervous about staying at the beginning, but she very quickly felt safe and secure and felt she had made good friends with both management and carers. She was well looked after and cared for, and we were happy that she felt part of the family. She spent over two happy years in The Maples and enjoyed the facilities offered such as entertainment, hairdressing etc, and regularly had a manicure, which she enjoyed. In the latter weeks of her life, she was quite weak and poorly, so we were glad that the staff were there to look after her when we couldn't visit, and it was a great comfort to her and her family when she was discharged from hospital to receive end of life care back at the home. We would like to thank everyone there who always treated her with love, care and dignity and made her last year's such happy ones and were relieved we made the right choice when choosing this home - I would recommend it wholeheartedly to anyone looking for a home from home for their family member
Mum (aged 95) has lived in The Maples for just over 2 years during which time she has had several hospital inpatient stays. In October and November 2019 following 7 weeks in hospital with pneumonia, sepsis and MRSA, she returned to The Maples from 2 weeks in a rehabilitation ward where the physio and nursing staff had given up on any effort to get her mobile. In the hospital, she was being hoisted in and out of bed, not showered, and often toileted in incontinence pads. The Manager and Senior staff at The Maples liaised with the hospital to obtain an appropriate sling for her use and she returned to The Maples at the beginning of December. Within a week The Maples staff had her mobile again, showering and toileting normally and without any need for a hoist. In the 2 years Mum has been at The Maples, we have always been impressed and grateful with the continuing excellent care Mum has received from The Manager and his staff
They are very communicative, involve the outside services and encourage the residents into better health, with their utmost care and communicative skills. Always communicating with the outside services and with relatives. That includes the whole team, with both management and the carers
My first experience with the Maples home was back in 2018 when we placed my aunt there who spent 3 years with excellent care and I know she was happy there until she passed away. Shortly after it became necessary that my mother required constant care, she is still there today (Nov 2023) and I know that she is happy in her surroundings. In all that time neither my sister nor I have had any complaints about the home and have had no regrets in choosing The Maples
The Maples is a lovely care home operated by very friendly and caring staff. My mother-in-law has now been a resident for the past 8 months, and after an initial period of being unsettled, as expected with Dementia, she has settled in well and seems very happy, I can't fault the staff, who are extremely helpful and nothing is too much trouble. The lovely manager and his deputy, especially. I would happily recommend this home to care for your loved ones
Firstly, it is very stressful trying to do the best for someone you care about. My father has moved down just under two years ago and had been living in an assisted living accommodation. To say he was independent mentally is an understatement, however, he had early-onset dementia, and the time had come to move him down to be the near family. What impressed me about meeting the manager was that he was responsibly flexible with how my father lived his life. Trust me, some have them in bed by 6 pm. If your relative is a young senior and likes lots of banter and laughs with the residents, it may be a bit difficult due to deafness, but all the residents really look out for each other, are kind and endearing; I loved them all. I was deeply impressed by the staff's knowledge of the resident considering there are 24. They are really on the ball. The staff are all approachable and down to earth. I trusted them completely